Terms & Conditions
These Terms and Conditions apply to all purchases made through the Elaine & Grace website. By accessing our website and placing an order, you agree to be bound by these terms.
If you do not agree with these Terms and Conditions, we recommend that you do not use our website or services.
For any questions related to these terms, please contact us at: info@elaineandgrace.ca
1. Scope
These Terms and Conditions apply to all offers, orders and agreements made through the Elaine & Grace website.
By placing an order, you confirm that you have read, understood and accepted these terms.
2. Product Information
We make every effort to present all products as accurately as possible, including descriptions, images and pricing.
However:
- Slight variations in colour, appearance or packaging may occur
- Occasional typographical errors or inaccuracies may exist
Elaine & Grace reserves the right to correct any errors or inaccuracies at any time without prior notice.
3. Orders & Payment
Orders will only be processed once full payment has been received.
We offer secure payment methods through trusted payment providers. Available payment options may vary depending on your location or device.
The customer is responsible for ensuring that the selected payment method is valid and authorized.
If payment cannot be processed, the order will not be completed.
4. Order Processing & Delivery
We make every effort to process and ship orders as efficiently as possible.
Processing time: Orders are typically processed within 1–3 business days.
Shipping time: The estimated delivery timeframe across Canada is typically 5–14 business days.
To offer a wide selection of products at competitive prices, orders may be fulfilled through our trusted logistics partners.
Delivery timelines may be affected by factors outside of our control, such as carrier delays, Canadian public holidays, or periods of high demand.
5. Returns & Cancellations
Returns are handled in accordance with our Return Policy.
We recommend reviewing our Return Policy before placing an order, as it contains important information about eligibility, procedures and refunds.
6. Liability
Elaine & Grace is not responsible for packages that are lost or stolen once delivery has been confirmed by the carrier.
The customer is responsible for providing complete and accurate shipping information at the time of placing the order.
If an incorrect address is provided, we cannot guarantee that changes can be made once the order has been processed.
7. Intellectual Property
All content on this website, including but not limited to:
- Text
- Images
- Product descriptions
- Logos
- Graphics
- Website design
is the property of Elaine & Grace and may not be copied, reproduced or used without prior written authorization.
Unauthorized use may result in legal action.
8. Complaints Procedure
If you have a complaint about our products or services, please contact us at:
We will do our best to respond within 3–5 business days and will work with you to find an appropriate resolution.
9. Applicable Law
These Terms and Conditions are governed by the laws of Canada and the province in which the customer resides.
Any disputes arising from the use of this website or purchases made through it will be resolved in accordance with applicable Canadian law. 🍁