Shipping & Delivery Policy

At Elaine & Grace, we're committed to delivering your order reliably and as quickly as possible. This policy outlines our shipping process, estimated delivery timelines, and other important information about your order.

By placing an order on our website, you agree to the terms described below.

1. Processing Time

All orders are processed within 1–3 business days.

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number so you can follow your shipment every step of the way.

Please note that orders are not processed on weekends or Canadian public holidays.

2. Estimated Delivery Time

Orders are typically delivered within 5–14 business days across Canada.

Delivery times may vary depending on:

  • Your location within Canada
  • Canada Post carrier operations
  • Periods of high demand or public holidays
  • Unforeseen logistical delays

While we do everything we can to ensure timely delivery, delays outside of our control may occasionally occur.

3. Shipping & Logistics

To offer you a carefully curated selection of products at accessible prices, we work with trusted logistics partners.

This allows us to maintain product availability and deliver orders efficiently, straight to your door — anywhere in Canada.

4. Shipping Costs

We currently offer free shipping across Canada on all orders.

If any changes or promotions apply, shipping costs will always be clearly displayed before you complete your purchase.

5. Delivery Responsibility

Once your order has been shipped, the following conditions apply:

  • If tracking confirms delivery, the order is considered successfully delivered
  • Elaine & Grace is not responsible for packages that are lost or stolen after confirmed delivery
  • The customer is responsible for providing a correct and complete shipping address

If you notice an error in your shipping address, please contact us within 24 hours of placing your order so we can try to correct it before dispatch.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number by email.

You can use this to check the status of your shipment through Canada Post or our carrier's tracking page.

If you haven't received your tracking information within a few days of your order, please don't hesitate to reach out to our customer care team.

7. Contact Information

If you have any questions about shipping or delivery, we'd love to hear from you:

Elaine & Grace
Email: info@elaineandgrace.com

Our team is always happy to help. 🍁