Privacy Policy
At Elaine & Grace, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or make a purchase.
By using our website and services, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
When you visit our website, create an account, or place an order, we may collect the following information:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely through our payment providers)
- IP address
- Device and browser information
- Website usage data and browsing behaviour
This information is necessary to process orders, improve our services, and provide you with a better shopping experience.
2. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Provide customer support and respond to your inquiries
- Send order confirmations, shipping updates and important notifications
- Improve our website, products and services
- Detect and prevent fraud or unauthorized activity
- Send you marketing and promotional communications (in accordance with applicable law)
3. Sharing Your Information
We value your privacy and do not sell your personal data.
We may share your information with trusted third parties only when necessary for the operation of our business, such as:
- Payment service providers
- Shipping and logistics companies (including Canada Post)
- Web hosting providers
- Marketing and analytics platforms
These third parties only have access to the information necessary to perform their services and are required to protect your data.
We may also disclose your information where required by law or to protect our legal rights.
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, as well as to comply with our legal, accounting and tax obligations.
When data is no longer needed, it will be securely deleted or anonymized.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us to:
- Understand how visitors use our website
- Improve site performance and functionality
- Provide personalized content and advertising
- Remember your preferences and your shopping cart
You can disable cookies through your browser settings, although some website features may not function properly as a result.
6. Your Rights
In accordance with Canadian privacy law (PIPEDA) and applicable provincial regulations, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict the processing of your data
- Request portability of your data
To exercise any of these rights, please contact us using the information below.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
Sensitive information, such as payment data, is processed securely through trusted third-party providers.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation.
Any changes will be posted on this page.
9. Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Elaine & Grace
Email: info@elaineandgrace.ca