Payment Policy
At Elaine & Grace, we strive to offer a secure and hassle-free checkout experience. This Payment Policy outlines the payment methods available, how payments are processed, and how refunds are handled.
By placing an order on our website, you agree to the terms described in this policy.
1. Accepted Payment Methods
We offer several secure payment options to ensure a smooth and convenient shopping experience.
You can complete your purchase using the following payment methods:
- American Express
- Apple Pay
- Google Pay
- Mastercard
- Shop Pay
- Visa
All payments are processed securely through trusted payment providers.
2. Secure Payment Processing
Your security is a priority for us.
All payments on our website are protected using SSL encryption, ensuring your personal and payment information is transmitted securely.
Elaine & Grace does not store or have direct access to your full card details. All sensitive information is processed securely by certified third-party payment providers.
3. Payment Authorization
Orders will only be processed once payment has been successfully authorized and received.
If a payment is declined or cannot be processed, the order will not be completed.
In some cases, additional verification of payment details may be required for security purposes.
4. Refunds
If you are eligible for a refund (for example, following an approved return), the following conditions apply:
- Refunds will be issued within 14 days of us receiving and inspecting the returned item
- Refunds will be issued to the original payment method used at checkout
- Depending on your bank or payment provider, the refund may take several business days to appear in your account
- Original shipping costs are non-refundable, unless otherwise stated
5. Contact Information
If you have any questions about payments or billing, please get in touch with us:
Elaine & Grace
Email: info@elaineandgrace.ca
Our team is always happy to help.